Mandatory Units
• Supervise the work of staff
• Establish & develop positive working relationships
• Contribute to the control of resources
• Maintain the health, hygiene, safety and security
• Manage yourself
Optional Units
• Maintain food production operations
• Cook - Chill/freeze & supply this service to customers
• Maintain the food service
• Maintain the drinks service
• Supervise a function
• Maintain the housekeeping service
• Maintain the reception service
• Maintain the reservations and booking service
• Contribute to the development of the wine list
• Maintain drink storage operations
• Development/introduction of recipes/menus
• Monitor and solve customer service problems
• Contribute to the selection of personnel for activities
• Control practices for handling payments
• Enter and find data using a computer
• Conduct on-the-job training
• Lead & manage teams of people
• Gather & present evidence at a hearing
• Plan & conduct meetings
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Hospitality Diploma
